Frequently Asked Questions

01 What services does Wiztechit offer?

We provide end-to-end IT services: web design & development, e-commerce stores, mobile apps, digital advertising, computer & network maintenance, technical support and web hosting. Each engagement starts with a free consultation so we can tailor the solution to your goals and budget.

02 Do you work with businesses outside Yemen?

Yes. We serve clients across the Arab world and internationally. Our team works fully remotely via video calls, messaging platforms and project-management tools, so geography is never a barrier. We have successfully delivered projects for businesses in Saudi Arabia, the UAE, Egypt and beyond.

03 Which industries do you serve?

We work across a wide range of industries including retail and e-commerce, healthcare and clinics, education and training, real estate and construction, hospitality and tourism, financial services, logistics, and government entities. Our solutions are tailored to the specific needs and regulations of each sector.

04 Can you handle large-scale enterprise projects?

Absolutely. We have the capacity, experience and partner network to scale up for enterprise-level engagements — from complex ERP-integrated portals to large-scale e-commerce platforms handling thousands of products and transactions. We assign a dedicated project manager and senior engineers to such projects.

05 Do you offer a free consultation before starting?

Yes. We offer a free initial consultation — by phone, WhatsApp or video call — to understand your goals, challenges and budget. There is no obligation to proceed. This session helps us provide an accurate proposal and helps you evaluate whether we are the right partner for your project.

06 What makes Wiztechit different from other IT companies?

We combine deep technical expertise with an understanding of the local business landscape. Unlike generic agencies, we specialize in bilingual (Arabic/English) digital solutions, offer end-to-end services under one roof — from strategy to post-launch support — and are committed to transparent communication and on-time delivery. Our team has hands-on experience across web, mobile, cloud, and cybersecurity.

07 Do you provide ongoing support and maintenance after launch?

Yes. Every project includes a post-launch warranty period, and we offer flexible monthly maintenance plans covering updates, backups, security monitoring and technical support so your systems keep running smoothly.

08 What is the cost of your services?

Pricing depends on project scope, features and timeline — every business is different, so we don't use fixed packages. Contact us with your requirements and we'll provide a clear, itemized quote with no hidden fees after a free consultation.

09 How do I get started with a project?

Simply reach out through our contact page or WhatsApp with a short description of what you need. We'll schedule a free consultation to understand your goals, then send a proposal with scope, timeline and pricing for your approval.

10 Do you offer training after delivering a project?

Yes. Training is a standard part of every project delivery. We run live training sessions (online or in-person) tailored to your team, covering how to add and edit content, manage products, handle orders, monitor analytics, and perform routine maintenance. We also provide session recordings and a written user guide for future reference.

11 What if I am not satisfied with the final result?

Client satisfaction is our top priority. Every project includes a defined revision period — typically two rounds of revisions after delivery — to address your feedback. Before we start, we agree on a detailed scope of work, wireframes and design mockups, which minimises surprises. If something does not meet the agreed specifications, we fix it at no extra cost.

12 Do you sign NDAs and confidentiality agreements?

Yes. We are happy to sign a Non-Disclosure Agreement (NDA) before any project discussion. Client confidentiality is something we take very seriously — we never share your project details, data or business information with third parties without your explicit written consent.

13 Do you accept project payments in installments?

Yes. We typically structure payments in milestones tied to project phases: an initial deposit to begin work, a mid-project payment upon design approval, and the final payment upon delivery and your sign-off. This gives you financial flexibility while ensuring steady project progress. The exact schedule is agreed before the project starts.

14 Do you offer a written contract and scope of work for every project?

Yes, always. Before any work begins, you receive a detailed proposal including: project scope, deliverables, milestones, payment schedule, and intellectual property rights. Once approved, a formal contract is signed by both parties. This protects you and ensures complete alignment — no surprises at the end.

15 Can I see examples of your previous work before hiring you?

Absolutely. Our portfolio page showcases selected projects across different industries and service types. For confidential projects, we can arrange an NDA before sharing additional case studies and detailed results. We encourage you to review our work, read client testimonials, and request a free consultation to discuss your specific needs.

16 Do you offer web hosting and domain registration?

Yes, we offer reliable, secured hosting plans with regular backups and uptime monitoring, plus assistance registering and managing your domain name — so you have one trusted partner for your entire online presence.

17 What is SEO and why does my business need it?

SEO (Search Engine Optimisation) is the process of improving your website so it ranks higher on Google when potential customers search for your products or services. Higher rankings mean more free organic traffic, more enquiries, and more sales — without paying for ads. We handle technical SEO, on-page optimisation, bilingual content strategy, and local SEO for businesses targeting specific regions.

18 What cybersecurity services do you offer?

Our cybersecurity services include vulnerability assessments and penetration testing, firewall configuration, SSL/TLS certificate installation, security audits for web applications, malware scanning and removal, two-factor authentication setup, employee security awareness training, and ongoing security monitoring. We help businesses of all sizes protect their digital assets and customer data.

19 What uptime guarantee and backup policy do you offer on hosting plans?

Our hosting plans include a 99.9% uptime SLA backed by enterprise-grade infrastructure. Automated daily backups are retained for 30 days with one-click restoration. We provide real-time monitoring alerts and a 24/7 support response for critical issues. You can view uptime statistics and resource usage at any time through your hosting dashboard.

20 Can you help us recover from a cyberattack or hacked website?

Yes — this is an emergency service we provide 24/7. Our incident response process includes: isolating the affected systems, removing malware and backdoors, restoring from clean backups, patching vulnerabilities, and implementing hardened security measures to prevent recurrence. We also provide a full incident report so you understand what happened and how we fixed it.

21 Do you offer SSL certificates and HTTPS setup?

All websites we host or deploy are secured with SSL/TLS certificates and run entirely over HTTPS — included at no extra cost. For clients on third-party hosting, we can install and configure SSL certificates, set up automatic renewal, and enforce HTTPS redirects. A secure connection is a baseline, not an add-on.

22 What technologies do you use to build websites?

We choose the best technology for each project's needs. For content-driven sites we often use WordPress or custom PHP/Laravel. For complex web applications we use React, Next.js or Vue.js on the frontend with Node.js or Python on the backend. For mobile apps we use Flutter or React Native for cross-platform delivery. Every choice is guided by performance, scalability and long-term maintainability.

23 How long does it take to build a website?

A typical business website takes 2-4 weeks from kickoff to launch, depending on the number of pages, custom features, and how quickly content and feedback are provided. E-commerce stores and custom web applications usually take 4-8 weeks. We'll give you a firm timeline after scoping your project.

24 Can you redesign or improve our existing website?

Absolutely. We regularly modernize existing sites — improving design, speed, mobile responsiveness and SEO — without disrupting your current content or search rankings. We start with a technical audit and share recommendations before any changes are made.

25 Will my website work well on mobile phones?

Yes — every site we build is fully responsive and tested across phones, tablets and desktops. Since most visitors browse on mobile, we design mobile-first to make sure your site looks great and loads fast on any screen size.

26 Will I be able to manage my website content myself?

Yes. All our websites come with an easy-to-use Content Management System (CMS) that lets you add, edit or delete content without any technical knowledge. We also provide hands-on training sessions and written documentation so your team can confidently manage the site from day one.

27 Do you build multilingual and bilingual (Arabic/English) websites?

Yes — multilingual support is one of our specialties. We build fully bilingual Arabic/English websites with correct right-to-left (RTL) layouts, separate SEO-optimised content for each language, and an intuitive language switcher. We can also add additional languages beyond Arabic and English on request.

28 How do you ensure my website loads fast and scores well on Google?

Speed is built into every project from day one. We use optimized code, compressed next-gen image formats (WebP/AVIF), CDN integration, browser caching, lazy-loading, and minified CSS/JS. Before launch we run Google Lighthouse and PageSpeed Insights audits to ensure green scores across all Core Web Vitals — which directly influences your search rankings.

29 Do you provide website content writing and copywriting?

Yes. We offer professional bilingual copywriting services as an add-on to our web projects. Our writers craft SEO-optimized content in both Arabic and English that reflects your brand voice, engages your audience, and drives conversions. If you already have content, we can review and refine it at no extra cost.

30 What happens if I need changes after the website is launched?

Every project includes a post-launch revision window (typically 30 days) for bug fixes and minor adjustments at no extra charge. For ongoing updates — new pages, feature additions, or design tweaks — we offer flexible monthly retainer plans or can quote individual change requests. You'll never be left without support.

31 Can you build a complete online store for my business?

Yes. We build fully functional e-commerce stores with product management, category filtering, a shopping cart, secure checkout, order tracking, inventory management, customer accounts, and a powerful admin dashboard. We integrate local and international payment gateways and ensure the store is fast, mobile-friendly, and SEO-ready from day one.

32 Which payment gateways can you integrate into my store?

We integrate a wide range of payment solutions including Visa/Mastercard, Mada, STC Pay, Knet, PayPal, Stripe, 2Checkout, and local mobile-money options. We can implement any gateway that provides a developer API, and we ensure all payment flows are PCI-DSS compliant with end-to-end HTTPS encryption.

33 Do you develop mobile apps for both iOS and Android?

Yes. We develop cross-platform mobile apps using Flutter and React Native — a single codebase delivers a native experience on both iOS and Android, saving you significant time and budget compared to building two separate apps. We also offer fully native development for projects requiring platform-specific performance or deep hardware integration.

34 Can you integrate inventory, shipping and ERP systems?

Yes. We have experience integrating e-commerce platforms with ERP systems such as Odoo and SAP, warehouse management systems, and major shipping carriers like DHL and Aramex via their APIs. This enables real-time inventory synchronisation, automated shipping labels, and accurate delivery estimates for your customers.

35 Can you migrate my existing store to a new platform?

Yes. We handle full platform migrations — including product catalogs, customer data, order history, SEO settings, and redirects — with minimal downtime. We've migrated stores to and from WooCommerce, Shopify, Salla, Zid, OpenCart and custom-built solutions. A thorough migration plan is prepared and approved before any data is moved.

36 What ongoing support do you provide for e-commerce stores?

Our e-commerce support plans cover: daily automated backups, security patches, plugin/extension updates, performance monitoring, uptime alerts, promotional banner updates, product uploads, and a monthly analytics report. We offer tiered plans to match your store's size and transaction volume — from startups to high-traffic stores.

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